Is a final proof required before production?

Yes, you will always receive a proof (preview) for approval before your order goes into production. This allows you to check that the print is correct, and should not be approved if it does not meet your expectations.

You will find the previews in your customer account, under the "File Upload" section. You can also preview the logo before placing your order by uploading your file on the product page.

We cannot approve proofs on behalf of the customer; furthermore, once the proofs have been approved, the order goes immediately to print and can no longer be modified or canceled.

If approval is not received within the specified time frame, delivery may be automatically delayed.


Are my files checked before printing?

The files sent are not systematically checked before going into production, for example: when you approve your proof yourself before manufacturing.

However, our operators may decide to make changes to the visual to improve the rendering. If a change is made, an updated preview will be available in the "My proofs" section and a notification email will be sent to you. The proof must then be checked and approved by you before the order goes into production.