Return Policy

Non-personalized items (without customization) may be returned under certain conditions.
Personalized items are not eligible for return.

Non-personalized items (without customization)

You have 14 days from receipt of your order to request a return from your customer account, under “My orders”, by selecting the reason “The item is not suitable”.

For individual customers, the refund will be issued without penalty, excluding return shipping costs.
For businesses, sole traders, associations or professional use detected by our system: the return request will be reviewed by our team. It may not be approved. If accepted, 25% of the order value will be deducted to cover handling costs, in addition to return shipping costs.

Once the request has been approved, you can either return the items at your own expense or use a prepaid label (the cost of which will be deducted from your refund).

Conditions:

• No return request will be accepted after 14 days.
• No parcel without a return number will be processed.
• Refunds are issued within 14 calendar days of receipt of the parcel.
• For hygiene reasons, certain items (masks, underwear, etc.) cannot be returned.
• Items must be returned in their original condition and packaging (unworn, unwashed and unaltered).
• You are responsible for the return until we receive your parcel. We recommend keeping proof of postage.
• We do not offer exchanges. You must submit a return request and then place a new order.

Faulty product or missing item?

Please submit a claim from your customer account by selecting the appropriate reason.

Personalized items:

Items cannot be returned once they have been personalized (printing, embroidery, etc.).
Returns and exchanges are not available.
Not subject to the statutory withdrawal period (Article L221-28 3° of the French Consumer Code).

To ensure that the product and customization fully meet your expectations, we strongly recommend ordering a sample before placing your order.

Claims must be submitted from your customer account.