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Brands
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How can I track my order?
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Why is my order delayed?
How do I create an account, and what if I can’t find it?
Where do you ship, and what are the delivery times and shipping costs?
What delivery options are available?
24-hour delivery: what are the conditions?
Is the estimated delivery date guaranteed?
How can I track my parcel delivery?
What are the delivery times for my order?
My parcel was returned: what are my options?
Can I collect my order directly from TH4?
Can you deliver to a freight forwarder?
Do you offer dropshipping?
Where can I find the size guide, and which size should I choose?
I’d like to know a product’s features (organic, local, etc.)
Can I receive a free sample?
Do you offer printed catalogues?
What guarantees do you offer regarding ethical production and working conditions?
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What payment methods are accepted?
Can I change the payment method for an order?
Do you require a minimum order quantity and/or value?
How can I get my invoice as a PDF?
How do volume discounts work?
Do professionals get special pricing?
How can I pay by bank transfer or public sector purchase order?
How can I resolve a failed payment?
How much does it cost to create an embroidery file?
Are discount coupons available?
Electronic invoicing: is my business account affected?
Which file formats are supported?
Will I receive a proof to check my design before production?
Which customisation method should you choose?
How many different colours can you print or embroider?
When and where can I upload my artwork?
Can custom labels be added to items?
Can a product be customised with text?
Can a unique design be printed on each item?
Why can’t I order this item without customisation?
Why can’t I customize some items?
Can printing be added outside the predefined areas?
Can printing and embroidery be combined on the same product?
Why aren't some customisation methods available?
What heat press settings should I use for my transfers?
Which textiles are suitable for TH4 transfers?
What types of transfers do you offer on TH4?
Which files are accepted for creating transfers?
Do you check textile transfer files before production?
What colour mode is used to print transfers?
How should transfers be stored before use?
What precautions should be taken before the full production run?
How should I wash items with transfers?
How do I report a defective product?
What should I do if items are missing from my parcel?
Print issue: what to do
How do I deal with a delivery delay?
The item I ordered is too big or too small: what should I do?
How and when will I receive my refund?
Care instructions for your custom textiles
Refashion: claim the Repair Bonus
Can I return items?
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