How do I modify a current order?

Is it possible to modify an order in progress?

It is not possible to modify items once your order has been validated.

However, if you notice an error, you can cancel your order as long as we haven't started preparing the items (this is usually possible within a few minutes of placing your order).

On the other hand, you can change your billing and delivery addresses as long as the parcel is not being prepared. To do this, go to your customer area, then to the order in question.

How do I add or delete an item once my order has been confirmed?

Once an order has been validated, it is quickly put into preparation, which means that it cannot be modified (by adding or deleting an item).

I'd like to change the marking location I've chosen. Is this possible?

No, once the order has been confirmed, it is no longer possible to change the marking location.

Is it possible to choose a different location from the one indicated on the proof?

No, unfortunately it is not possible to change the location of the marking you have chosen.

Our production teams produce several thousand markings every year. To guarantee optimum quality and uniformity, we have defined standard marking zones, which correspond to the most frequently requested locations and are technically adapted to each product.